Refund policy

Returns and Refund Policy

Effective Date: February 20, 2025

At Diamzo.ae, we are dedicated to providing our customers with high-quality products and exceptional service. Please review our returns and refund policy to understand our practices and procedures.

Returns Policy

Eligibility for Returns
We accept returns for eligible items under the following conditions:
- The item must be in its original, unused condition with all original packaging and certificates.
- The return request must be made within 30 days of the invoice date.

Return Value
Returns are accepted at 75% of the invoice value. The remaining 25% covers restocking fees and processing costs.

Return Process
To initiate a return, please follow these steps:
1. Contact Customer Support: Email us at support@diamzo.ae or call +971 1234 5678 to request a return authorization.
2. Receive Return Instructions: Our customer support team will provide you with detailed return instructions, including the return shipping address.
3. Ship the Item: Securely package the item with all original packaging and certificates and ship it to the address provided. Please use a trackable and insured shipping method, as we are not responsible for lost or damaged items during return shipping.

Upgrading Jewelry

Eligibility for Upgrades
We offer an upgrade option for your purchased jewelry under the following conditions:
- The item must be in its original, unused condition with all original packaging and certificates.
- The upgrade request must be made within 30 days of the invoice date.

Upgrade Value
Upgrades are accepted at 85% of the invoice value. You can use this value towards the purchase of a new item of greater value.

Upgrade Process
To initiate an upgrade, please follow these steps:
1. Contact Customer Support: Email us at support@diamzo.ae or call +971 1234 5678 to request an upgrade authorization.
2. Receive Upgrade Instructions: Our customer support team will provide you with detailed instructions, including the address for shipping the item back to us.
3. Ship the Item: Securely package the item with all original packaging and certificates and ship it to the address provided. Please use a trackable and insured shipping method, as we are not responsible for lost or damaged items during shipping.

Refund Policy

We do not accept refunds for any items purchased. All sales are final. However, you may return or upgrade your item according to the policies outlined above.

Additional Exchange Policy

- As per our policy, you can return products for exchange within 7 days from the date of delivery. The product must be unused to be eligible for return.
- Jewelry can only be exchanged once as per our Exchange policy.
- Custom-made jewelry cannot be exchanged or returned.
- Diamond jewelry can only be exchanged or upgraded with diamond jewelry or with Diamzo.ae gift vouchers and not with gold.
- Products that are resized, damaged, worn, altered, or scratched will not be eligible for exchange or upgrade.
- Proof of purchase of diamond jewelry should be submitted while requesting an exchange or upgrade.
- We do not provide cash refunds for any product purchased online, in-store, or on any custom-made item.

Return Request Process

1. Send an email to our customer care at diamzo.ae@gmail.com or call our customer care helpline number. Please mention your purchase reference number and reason for the return.
2. Based on the email request and other information, if your return request meets our policy and terms, we will process the return request on your behalf.
3. Upon receipt of your product, we will send it for inspection. After approval, we will notify you via email with an approved or rejected return confirmation.
4. If the product is not in an acceptable condition, we will return the item back to you within 3 days from the date of non-acceptance.
5. Customers will be responsible for the shipping cost of returned products.
6. Diamzo.ae will arrange the pickup of the product you wish to return/exchange with the help of our shipping partner.

Contact Us

If you have any questions or concerns regarding our returns and refund policy, please contact us at:

Diamzo.ae  
Email: diamzo.ae@gmail.com  
Phone: +971 56 759 5266
Address: Office 127, Building 5, Gold and Diamond Park, Sheikh Zayed Road, P.O. Box- 65129, Dubai, UAE  

We are here to assist you with any inquiries and ensure your shopping experience with Diamzo.ae is exceptional.

Thank you for choosing Diamzo.ae for your jewelry needs.